Terms of Service

By accessing and using namponi ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service ("Terms") govern your access to and use of namponi's website, platform, and services. By creating an account, using our services, or accessing our platform, you agree to comply with and be bound by these Terms.

namponi is a digital business card and lead management platform that provides QR code generation, business card creation, AI-powered scanning, lead capture, workflow automation, and CRM integrations.

"Service" refers to the namponi platform, website, mobile applications (iOS and Android), and all related services including AI features, integrations, and APIs. "User" refers to any individual or entity that accesses or uses the Service. "Account" refers to your registered account with namponi. "Content" refers to all data, information, text, graphics, business cards, QR codes, leads, and other materials uploaded or created through the Service. "Organization" refers to a company, team, or group using the Service. "Lead" refers to contact information captured through business cards, QR codes, or lead forms. "AI Features" refers to AI-powered scanning, content generation (bios, headlines, taglines), company intelligence and enrichment, and the conversational AI assistant (namponi AI). "Mobile Application" refers to the namponi mobile app available on Apple App Store and Google Play Store. "OTA Update" refers to over-the-air software updates delivered directly to the Mobile Application without requiring an app store update. "Workflow" refers to automated actions triggered by events within the platform. "Integration" refers to connections with third-party services such as CRMs. "We," "Us," "Our" refers to namponi and its operators.

Organization Accounts and Data Ownership

If you create or use an account on behalf of an Organization (including a company, team, or other legal entity), the Organization is deemed the owner of the account and all associated data, including but not limited to user profiles, business cards, leads, contact data, workflows, and integrations.

The individual who creates the Organization account or is designated as an administrator represents and warrants that they have the authority to bind the Organization to these Terms and to act on its behalf.

Organization administrators may access, manage, modify, and delete data associated with the Organization account, including data generated or uploaded by individual users within that Organization. Administrators may also add or remove users and reassign account ownership or access rights.

If you access the Service using an email address associated with an Organization (e.g., a corporate domain), you acknowledge that your account and any associated data may be subject to control by that Organization.

A single account may be a member of multiple Organizations. Data you create within an Organization (including business cards, leads, and QR codes) belongs to that Organization and is subject to that Organization's control as described above. Your active-organization selection is stored with your profile and synchronized across your devices.

In the event of a dispute regarding account ownership or access, namponi reserves the right to determine account ownership based on reasonable evidence, including but not limited to domain ownership, payment records, and administrative control, and may suspend or restrict access until the dispute is resolved.

Upon termination of an Organization account, data may be deleted in accordance with these Terms and our data retention policies. It is the Organization's responsibility to export or retain any necessary data prior to termination.

namponi shall not be liable for any actions taken by Organization administrators, including access, modification, or deletion of user data.

Account Creation:

• You must provide accurate, current, and complete information when creating an account
• You must be at least 18 years old to use the Service
• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activities that occur under your account

Account Security:

• You must immediately notify us of any unauthorized use of your account
• We are not liable for any loss or damage arising from your failure to protect your account
• You may not share your account credentials with others
• Each user must have their own account

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Illegal Activities: Use the Service for any illegal purpose or in violation of any laws
• Harmful Content: Upload, post, or transmit any content that is harmful, abusive, defamatory, or offensive
• Malware: Introduce viruses, malware, or other harmful code
• Unauthorized Access: Attempt to gain unauthorized access to any part of the Service
• Spam: Use the Service to send unsolicited messages or spam
• Impersonation: Impersonate any person or entity
• Reverse Engineering: Attempt to reverse engineer, decompile, or disassemble the Service
• Interference: Interfere with or disrupt the Service or servers
• Commercial Use: Use the Service for commercial purposes beyond what is permitted by your subscription plan

Sanctions and Restricted Use:

You may not access or use the Service if you are located in, or are a resident of, any country or territory subject to applicable economic or trade sanctions, or if you are listed on any applicable government sanctions or restricted party list.

You agree not to use the Service in violation of any applicable laws or regulations, including those relating to economic sanctions.

namponi reserves the right to suspend or terminate access to the Service as necessary to comply with applicable sanctions or export-control laws.

Your Content:

• You retain ownership of all content you upload or create through the Service
• You grant us a license to use, store, and process your content to provide the Service
• You are responsible for ensuring you have the right to use and share any content you upload
• We reserve the right to remove content that violates these Terms

Our Intellectual Property:

• The Service, including its design, features, and functionality, is owned by namponi
• Our trademarks, logos, and brand names are our property
• You may not use our intellectual property without our written permission
• You may not copy, modify, or create derivative works of the Service

Subscription Plans:

• We offer Free, Starter, Business, Pro, and Enterprise subscription plans
• Each plan has different features, limits, and pricing
• Subscription fees are billed in advance on a monthly or annual basis
• Annual subscriptions offer discounted rates (up to 33% savings — up to 4 months free)
• Prices are subject to change with 30 days' notice to existing customers

Payment Terms:

• You agree to pay all fees associated with your subscription
• Payments are processed securely through third-party payment processors (Stripe)
• All fees are non-refundable except as required by law or as stated in our refund policy
• Failure to pay may result in suspension or termination of your account
• Pro plans require a minimum of 5 users

Free Tier and Money-Back Guarantee:

• We offer a free tier that does not require a credit card
• All paid plans include a 14-day money-back guarantee: if you cancel within 14 days of starting a paid subscription, all charges collected for that subscription will be refunded in full and the subscription cancelled immediately
• The money-back guarantee applies once per Organization, to the Organization's first paid subscription
• After the 14-day period, you may cancel at any time; the subscription remains active until the end of the current billing period and previously collected charges are not refunded

Usage Limits:

• Each plan has specific limits on QR codes, business cards, AI scans, workflows, and integrations
• Exceeding limits may require upgrading to a higher plan or purchasing add-ons
• Usage is calculated on a monthly basis and resets at the start of each billing period

Taxes and Payment Responsibility:

All fees are exclusive of any applicable taxes, levies, or duties, including value-added tax (VAT), sales tax, or similar charges imposed by any jurisdiction. You are solely responsible for the payment of all such taxes associated with your use of the Service, except for taxes based on our net income.

You agree to provide and maintain valid, complete, and up to date payment information. You are responsible for ensuring that your payment method is authorized, current, and capable of processing all applicable charges. Failure to process payment may result in suspension or termination of your access to the Service.

Payment Processing Disclaimer:

Payments are processed through third-party payment service providers. To the maximum extent permitted by applicable law, namponi shall not be liable for any errors, delays, interruptions, or security breaches attributable solely to such payment processors.

We are not responsible for any unauthorized transactions, fraudulent charges, or chargebacks attributable to your payment processor. Any disputes regarding payments should be addressed directly with your payment provider, unless otherwise required by applicable law.

Chargebacks:

If you have a concern regarding any charge, we encourage you to contact our support team before initiating a chargeback or payment dispute with your payment provider.

namponi distinguishes between legitimate payment disputes and fraudulent, abusive, or bad-faith chargebacks. Filing a chargeback without first attempting to resolve the issue with namponi does not automatically constitute a breach of these Terms; however, namponi reserves the right to suspend or terminate your account during the pendency of any unresolved payment dispute.

In the event of a fraudulent, abusive, or bad-faith chargeback, namponi may recover reasonable costs and fees incurred as a result, to the extent permitted by applicable law. Disputed amounts may be collected through any payment method on file or through other lawful means.

Automatic Renewal:

Subscriptions automatically renew at the end of each billing period (monthly or annual) unless you cancel before the renewal date. Renewal will be processed at the then-current pricing for your subscription plan.

You may cancel your subscription at any time before the end of the current billing period to prevent automatic renewal. namponi may provide renewal reminders or notices where required by applicable law.

No refunds will be issued for unused portions of the current billing period after renewal, except where required by applicable law.

AI-Powered Services:

• namponi offers AI-powered features including business card scanning (OCR and data extraction), content generation (bios, headlines, taglines), company intelligence and enrichment, and an AI-powered chat assistant (namponi AI)
• AI features use Google Cloud AI services (including Gemini models) to process and analyze data
• AI results may not always be 100% accurate and should be verified by users
• AI features are available on both the web platform and mobile application

namponi AI (Chat Assistant):

• namponi AI is an optional service that uses AI models to generate responses to your questions about your namponi data
• You must explicitly accept these Terms and our Privacy Policy before using namponi AI
• namponi AI can only read messages you share with it — it cannot access any other information on your device
• namponi AI may perform actions on your behalf (e.g. creating or modifying business cards, QR codes, or leads) based on your instructions
• Messages are generated by AI and some may be inaccurate or inappropriate — always verify important output
• Do not share sensitive personal data, credentials, payment details, or confidential information with namponi AI
• Your conversation data is processed by Google Cloud AI services under enterprise data processing agreements and is not used to train general AI models
• Your conversation history is stored in our database and associated with your account — you may delete conversations at any time
• If our terms or privacy policy are updated, your consent will be reset and you will be asked to re-accept before continued use of namponi AI
• You may stop using namponi AI at any time — the service is entirely optional
• To request deletion of all AI conversation data, contact privacy@namponi.com

AI Scanning:

• AI scanning uses optical character recognition (OCR) and AI models to extract contact information from uploaded business card images
• Scanned data is processed and stored in accordance with our Privacy Policy
• You are responsible for ensuring you have the right to scan and store the information on any business card you upload
• Scanning is available via both the web platform and mobile application camera

AI Content Generation:

• Generates professional bios, headlines, and taglines based on your profile information
• Uses AI models to create content suggestions
• Generated content is a suggestion only and can be modified or rejected
• You are responsible for reviewing and approving any AI-generated content before publishing

AI Company Intelligence:

• Automatically enriches lead data with company information based on email domains
• Gathers publicly available information from company websites on the internet
• Company data is stored and linked to relevant leads in your account
• This feature operates automatically when leads are captured — no separate consent is required

AI Accuracy Disclaimer:

• All AI features (scanning, content generation, company intelligence, and chat) produce outputs generated by machine learning models
• These outputs may contain errors, inaccuracies, or inappropriate content
• You are solely responsible for reviewing, verifying, and approving any AI-generated output before relying on it
• namponi is not liable for any decisions or actions taken based on AI-generated content

CRM Integrations:

• namponi supports integrations with CRM platforms including HubSpot, Salesforce, and Zoho
• Integrations require authorization through OAuth or API credentials
• You are responsible for maintaining valid integration credentials
• Data shared through integrations is subject to the third-party's terms and privacy policy
• Integration credentials are encrypted at rest using AES-256-GCM encryption

Workflow Automation:

• Workflows allow automated actions triggered by events (lead creation, card scans)
• Workflows may send data to integrated third-party services
• You are responsible for configuring workflows appropriately and ensuring compliance with applicable data protection laws
• We are not liable for actions taken by third-party services based on workflow triggers

Webhook Integrations:

• Webhook and API integrations allow custom connections to external services
• You are responsible for the security of endpoints you connect to
• Data sent through webhook integrations is at your own risk
• Webhook payloads are signed for authenticity verification

Microsoft Entra ID (Azure AD):

• Pro and Enterprise customers may integrate with Microsoft Entra ID for single sign-on (SSO) and automated user provisioning
• Entra ID integration allows automatic business card creation from directory groups
• You must have appropriate Microsoft licenses, administrator consent, and permissions for Entra ID integration
• User profiles synced from your directory are used to create and maintain business cards according to your configuration

App Store Terms:

• The Mobile Application is distributed through the Apple App Store and Google Play Store
• Your use of the Mobile Application is also subject to the applicable app store's terms of service
• In case of conflict, these Terms take precedence to the extent permitted by the app store's terms

Device Permissions:

• The Mobile Application requires camera access to scan business cards and QR codes
• Photo library access is required to upload existing images
• Push notification permission is requested to deliver real-time alerts about new leads, scan processing results, and engagement milestones. You can manage notification types in Settings or disable push notifications via your device settings.
• You may revoke device permissions at any time through your device settings, though this may limit certain features
• We do not access your location, contacts, microphone, or biometric data

Over-the-Air (OTA) Updates:

• The Mobile Application may receive OTA updates to deliver bug fixes, security patches, and feature improvements without requiring an app store update
• OTA updates are delivered via secure, authenticated infrastructure
• Continued use of the Mobile Application after an OTA update constitutes acceptance of the updated version
• Major feature changes or changes to these Terms will still be communicated via in-app notices or email

Analytics and Crash Reporting:

• On first launch, you will be asked to consent to analytics and crash reporting
• If you consent, anonymized usage data and crash diagnostics are collected to improve the app
• You may withdraw consent at any time through the in-app consent settings
• The app functions fully regardless of your analytics consent choice

Connectivity:

• The Mobile Application requires an active internet connection to function
• Features such as scanning, lead management, and AI require server communication
• Offline functionality is limited to viewing cached data where available

App Security:

• Authentication tokens are stored in encrypted device storage (iOS Keychain / Android Keystore)
• Firebase App Check is used to verify request authenticity
• All API communication uses TLS encryption

Termination by You:

• You may delete your account at any time through your account settings (web or mobile app)
• Account deletion is subject to a 30-day cooling-off period, during which you may cancel the deletion by signing back in
• After the 30-day period, your personal data will be permanently deleted or anonymized
• If you are the owner of an Organization with other active members, you must transfer ownership before deleting your account

Subscription Refund Policy Upon Account Deletion:

• If you delete your account within 14 days of your subscription start date, your subscription will be cancelled immediately and you will receive a full refund
• If you delete your account after 14 days from your subscription start date, no refund will be issued; your subscription will remain active until the end of the current billing period and then cancel automatically
• You may cancel the account deletion at any time during the 30-day cooling-off period; if your subscription was set to cancel at period end, it will be restored. If your subscription was already cancelled and refunded, you will need to resubscribe.

Termination by Us:

• We reserve the right to suspend or terminate accounts that violate these Terms
• We may terminate accounts that are inactive for extended periods
• We may terminate accounts for non-payment
• We will provide reasonable notice when possible

Effect of Termination:

• Upon termination, your right to use the Service will immediately cease
• Your personal data will be deleted or anonymized within 30 days
• Provisions that by their nature should survive termination will remain in effect

Data Retention and Deletion Upon Termination:

It is your responsibility to export any data, content, or information you wish to retain prior to account termination.

Following termination, Organization and user data will generally be deleted or anonymized within 30 days, subject to the following exceptions:

• Backup copies may persist temporarily in accordance with standard backup retention cycles
• Certain data may be retained where required by applicable law, regulatory obligation, tax or accounting requirements, security purposes, or fraud-prevention measures
• Financial and billing records (including payment history, invoices, and subscription records) are retained for a minimum of 7 years as required by EU/Cyprus tax law

For further details on data retention periods, please refer to our Privacy Policy.

Service Availability:

• The Service is provided "as is" and "as available"
• We do not guarantee that the Service will be uninterrupted, secure, or error-free
• We reserve the right to modify, suspend, or discontinue the Service at any time

Limitation of Liability:

• To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages
• Our total liability is limited to the amount you paid us in the 12 months preceding the claim
• We are not liable for any loss of data, profits, or business opportunities

No Warranties:

• We make no warranties, express or implied, regarding the Service
• We do not warrant that the Service will meet your specific requirements
• We do not warrant the accuracy, completeness, or usefulness of any information provided

Data Storage and Backup Responsibility:

The Service relies on third-party cloud infrastructure and data storage providers, including but not limited to Google Cloud services, which may implement their own backup and redundancy mechanisms.

While namponi uses commercially reasonable efforts to ensure the availability and integrity of data, we do not guarantee that data will not be lost, corrupted, or inaccessible. To the maximum extent permitted by applicable law, namponi shall not be liable for any loss, corruption, alteration, or unavailability of data, including any loss resulting from system failures, third-party service outages, unauthorized access, or other events beyond our reasonable control.

You are solely responsible for maintaining independent backups of any data, content, or information stored or processed through the Service. You acknowledge that the Service is not intended to be used as the sole repository for critical or business-essential data.

You agree to indemnify, defend, and hold harmless namponi and its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or expenses (including attorney's fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Your content or any content you upload
• Your breach of any applicable laws or regulations

Governing Law:

• These Terms are governed by and construed in accordance with the laws of the Republic of Cyprus, without regard to its conflict of law provisions
• The courts of the Republic of Cyprus shall have exclusive jurisdiction over any disputes arising from these Terms
• For EU consumers, mandatory consumer protection laws of your country of residence may also apply

Dispute Process:

• We encourage you to contact us first to resolve any disputes
• If we cannot resolve a dispute informally, disputes will be resolved through the competent courts of the Republic of Cyprus
• EU consumers may also use the European Commission's Online Dispute Resolution platform (ec.europa.eu/odr)

Informal Resolution:

• Before filing a claim, you agree to contact us at legal@namponi.com
• We will attempt to resolve the dispute within 60 days

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• Posting the updated Terms on this page
• Updating the "Last Updated" date
• Sending you an email notification (for material changes)

Your continued use of the Service after changes become effective constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Service and cancel your account.

Entire Agreement:

• These Terms, together with our Privacy Policy, constitute the entire agreement between you and namponi

Severability:

• If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect

Assignment:

• You may not assign or transfer your account or these Terms without our consent
• We may assign these Terms in connection with a merger, acquisition, or sale

Waiver:

• Our failure to enforce any provision does not constitute a waiver of that provision

Force Majeure:

• We are not liable for delays or failures due to circumstances beyond our reasonable control

Contact:

• For questions about these Terms, contact us at legal@namponi.com
• For support inquiries, contact support@namponi.com

namponi

Operated by NAMPONI LTD (ΗΕ 492548)

Registered Address:

Spyrou Kyprianou 5, VACANAS MAKEDONIAS COURT, Floor 5, Mesa Geitonia, 4001 Limassol, Cyprus

Email: legal@namponi.com Website: https://namponi.com

namponi is a trademark of NAMPONI LTD. All rights reserved.