Question 1

What is namponi?

Accepted Answer

namponi is an all-in-one platform for creating and managing QR codes, digital business cards, and capturing leads. It includes AI-powered business card scanning, CRM integrations, workflow automation, and comprehensive analytics to help you turn every networking moment into qualified leads.

Question 2

How do I get started?

Accepted Answer

Simply sign up for a free account—no credit card required. You'll get instant access to create QR codes, your first business card, and try out AI scanning. When you're ready for more features, you can upgrade to a paid plan backed by a 14-day money-back guarantee.

Question 3

Can I try a paid plan risk-free?

Accepted Answer

Yes! All self-serve paid plans (Starter, Business, and Pro) come with a 14-day money-back guarantee on your organization's first paid subscription. If you cancel within the first 14 days, we refund everything you've paid—no questions asked. Enterprise agreements have their own contract terms. And the Free plan is free forever, with no credit card required.

Question 4

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers for Enterprise plans. All payments are processed securely through Stripe.

Question 5

What's included in the Free plan?

Accepted Answer

The Free plan includes 5 QR codes, 1 digital business card (standard template with namponi branding), 3 lifetime AI scans, unlimited lead capture, AI Company Intelligence for automatic company enrichment, Apple & Google Wallet passes, and basic analytics — with full access to the mobile app. It's perfect for trying out the platform before committing.

Question 6

Is Apple & Google Wallet support included in my plan?

Accepted Answer

Yes — wallet passes are included on every plan, Free included. Add your digital business card to Apple Wallet or Google Wallet as a pass branded with your organization's colors and logo. The pass carries a QR code that always opens your live card, so the people you meet can scan it straight from your lock screen.

Question 7

Why can't I customize my business card on the Free plan?

Accepted Answer

The Free plan uses a standard template with namponi branding to give you a taste of the platform. Upgrading to Starter unlocks additional templates and card fields, full color and font customization, profile photos, logos, and the ability to remove namponi branding. Business and above unlock unlimited templates and card fields.

Question 8

How does Pro plan pricing work?

Accepted Answer

Pro is priced at €7/user/month (or €5/user/month when billed annually). There's a minimum of 5 users (€35/month minimum). Scale your team anywhere from 5 to 100 seats — add or remove seats anytime. Pro includes 1 Owner and up to 3 Admin roles.

Question 9

What if I need more than 100 users on Pro?

Accepted Answer

Growing past 100 users? That's exactly what Enterprise is built for — unlimited users, additional features, and volume discounts. Contact our sales team for a tailored quote.

Question 10

Do you offer annual billing discounts?

Accepted Answer

Yes! When you choose annual billing, you get up to 4 months free. Starter gives you 3 months free (25% savings), Business gives you 4 months free (33% savings), and Pro gives you 3 months free (29% savings).

Question 11

Can I change plans anytime?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time. When you upgrade, you'll get immediate access to new features. When you downgrade, changes take effect at the end of your current billing cycle. Your data is never deleted when changing plans.

Question 12

What happens if I exceed my plan limits?

Accepted Answer

If you approach your limits (QR codes, business cards, or AI scans), we'll notify you. On paid plans, monthly allowances reset each billing period; you can also upgrade or top up with scan credit packs anytime. (The Free plan's 3 AI scans are a one-time allocation, so upgrading is the way to keep scanning.) We never delete your existing content—you just won't be able to create new items until you have headroom again. Note: Leads are unlimited on all plans.

Question 13

Can I cancel anytime?

Accepted Answer

Yes, you can cancel your subscription at any time with no cancellation fees. You'll continue to have access to all features until the end of your current billing period. Your data remains accessible, and you can export it before your subscription ends.

Question 14

What AI features does namponi offer?

Accepted Answer

namponi includes three powerful AI features: (1) AI Business Card Scanning extracts contact info from photos, (2) AI Headline Generator creates professional taglines for your business card, and (3) AI Company Intelligence automatically enriches leads with company data from email domains.

Question 15

How does AI business card scanning work?

Accepted Answer

Our AI uses advanced machine learning to extract contact information from photos of business cards. Simply take a photo (or upload an image), and our AI extracts names, emails, phones, companies, job titles, websites, and even detects and crops logos automatically. Confidence scores help you verify accuracy.

Question 16

What is the AI Headline Generator?

Accepted Answer

The AI Headline Generator helps you create professional, compelling taglines for your business card. Simply provide your role, industry, or a few keywords, and our AI suggests multiple headline options you can choose from. This feature is available on Starter and above plans.

Question 17

What counts as an 'AI scan'?

Accepted Answer

An AI scan is counted each time you submit a business card photo for AI extraction. Scanning namponi QR codes or standard vCard QR codes does NOT count against your AI scan limit—only photo-based business card extraction uses your AI credits. AI Headline Generator and AI Company Intelligence do NOT count against AI scan limits.

Question 18

What's the difference between 'lifetime' and 'monthly' AI scans?

Accepted Answer

Free plan AI scans (3 total) are a one-time lifetime allocation—once used, they don't renew. Paid plans have monthly allocations that reset at the start of each billing cycle. Starter gets 10/month, Business gets 25/month, Pro gets 500/month (organization-level), and Enterprise gets unlimited. When you exceed your monthly limit, addon credits are automatically used. Addon credits never expire and are shared across your entire organization.

Question 19

Can I purchase additional AI scans?

Accepted Answer

Yes! Scan credit packs are available as add-ons on paid plans. We offer four packs: Quick Top-Up (10 scans for €1.49), Event Pack (50 scans for €5.99), Conference Pack (200 scans for €19.99), and Bulk Pack (500 scans for €39.99). Credits never expire, are shared across your entire organization, and are consumed automatically when you exceed your plan's monthly limit. Your organization's admins and owners can top up anytime from the Usage page in the dashboard.

Question 20

Is lead capture included in the Free plan?

Accepted Answer

Yes! Lead capture is included in all plans with unlimited leads. Every plan lets you capture leads through your QR codes and business cards, view the full lead details, and track lead status. Upgrading unlocks additional features like lead tags (Business+), CRM integrations, and workflow automation.

Question 21

What are lead tags and which plans include them?

Accepted Answer

Lead tags let you categorize and organize leads with custom labels and colors (e.g., 'Hot Lead', 'VIP', 'Conference 2024'). Lead tags are available on Business, Pro, and Enterprise plans. They become especially valuable when managing larger volumes of leads or collaborating with a team.

Question 22

What is AI Company Intelligence?

Accepted Answer

AI Company Intelligence automatically enriches your leads by extracting company information from their email domain. When a lead is captured, our AI analyzes the domain to identify the company name, logo, industry, location, website, and social profiles—turning a simple email into a complete company profile. This feature is included in all plans.

Question 23

What's the difference between Basic and Full lead form customization?

Accepted Answer

Every plan can configure the lead form shown on public business cards: choose your fields and their types (text, email, phone, number, date, dropdown, and more), set validation rules, reorder fields, and customize the success message. The form is configured once for your organization and applies across your cards.

Question 24

Which integrations are supported?

Accepted Answer

We support CRM integrations (HubSpot, Salesforce, Zoho CRM) with native OAuth2, plus generic integrations via API Key, Bearer Token, and OAuth 2.0 for connecting to any other HTTP-based system. Business plans include 2 integration slots, Pro includes 10, and Enterprise gets unlimited.

Question 25

What are workflows and how do they work?

Accepted Answer

Workflows automate actions when events occur. For example, when a new lead is created, automatically send it to your CRM. Business plans include 3 workflows with 10 runs/month. Pro includes 15 workflows with unlimited runs plus condition logic for branching. Enterprise offers unlimited workflows and runs. The Lead Created trigger is available today, with more trigger types coming soon.

Question 26

What are the Pro+ workflow actions?

Accepted Answer

Pro and Enterprise plans unlock advanced workflow actions: 'Add Tag' automatically tags leads based on workflows, 'Map Fields' renames or transforms field names before sending to integrations (e.g., first_name → FirstName), 'Condition Logic' creates branching workflows based on lead data, and 'Merge' combines two branches back together after a condition. Business plans include basic workflow actions like sending to integrations.

Question 27

Why are integrations and workflows only available on Business and above?

Accepted Answer

Integrations and workflow automation are advanced features that require technical setup, ongoing maintenance, and support. They're designed for businesses with established sales processes. Business tier offers basic automation, while Pro adds powerful condition logic for complex workflows.

Question 28

What is Microsoft Entra ID (Azure AD) integration?

Accepted Answer

Microsoft Entra ID integration provisions your directory automatically: select Azure AD groups and namponi creates business cards for all members using templates, keeps them in sync hourly, and handles lifecycle management. Available on Pro and Enterprise plans.

Question 29

What are the different user roles?

Accepted Answer

There are three roles: Owner (full access including billing and organization deletion), Admin (manage team, view all content, configure settings), and Member (create content, view own content and linked leads). Pro plans allow 1 Owner and up to 3 Admins.

Question 30

Can members see each other's leads?

Accepted Answer

By default, Members can only see leads linked to their own business cards. Admins and Owners can see all leads across the organization. This ensures data privacy while enabling team collaboration.

Question 31

What's the minimum team size for Pro?

Accepted Answer

Pro requires a minimum of 5 users (€35/month minimum on monthly billing, €25/month on annual). This ensures the team features and per-user resources are used effectively. If you're a solo user who needs unlimited cards and integrations, the Business plan (€10/mo annually) is perfect for you.

Question 32

What additional features does Enterprise include?

Accepted Answer

Enterprise includes everything in Pro, plus: unlimited users, integrations, and workflows, unlimited AI scans, a 99.9% SLA guarantee, a dedicated account manager, custom onboarding, and training sessions. Contract terms and billing are tailored to your organization.

Question 33

What is the SLA guarantee?

Accepted Answer

Enterprise customers receive a 99.9% uptime Service Level Agreement (SLA). This means we guarantee the platform will be available 99.9% of the time, with remedies if we fall short. This is critical for organizations that depend on namponi for business operations.

Question 34

How do I get Enterprise pricing?

Accepted Answer

Enterprise pricing is customized based on your organization's size and needs. Contact our sales team to discuss your requirements and receive a tailored quote. We offer volume discounts, custom contract terms, and flexible billing arrangements.

Question 35

Is my data secure?

Accepted Answer

Absolutely. We use industry-standard AES-256 encryption for sensitive data, all API communications are over HTTPS, and we implement Row Level Security (RLS) in our database. Our infrastructure runs on Google Cloud in the EU (Belgium), and we are GDPR compliant.

Question 36

Can I export my data?

Accepted Answer

Yes! Business, Pro, and Enterprise plans can export analytics data as CSV files and generate PDF reports. Leads sync to your CRM (HubSpot, Salesforce, Zoho) automatically via workflow integrations.

Question 37

What happens to my data if I cancel?

Accepted Answer

Your data remains accessible until the end of your billing period. We recommend exporting any data you need before cancellation. After your subscription ends, data is retained for 30 days in case you reactivate, then permanently deleted per our data retention policy.

Question 38

Do you offer refunds?

Accepted Answer

Yes — all paid plans come with a 14-day money-back guarantee on your organization's first paid subscription. Cancel within the first 14 days and we refund everything you've paid in full. After 14 days (or on subsequent subscriptions) you can still cancel anytime; your plan stays active until the end of the current billing period, but past charges are not refunded.

Question 39

Is there a mobile app?

Accepted Answer

Yes! namponi has iOS and Android apps with full QR code and business card management, AI-powered scanning, lead creation, and scan history. The mobile app connects to the same account as the web platform. Get it on Google Play: https://play.google.com/store/apps/details?id=com.namponi.app or the App Store: https://apps.apple.com/app/id6800877903

Question 40

Is the mobile app included in every plan?

Accepted Answer

Yes — the full mobile app is included on every plan, Free included. Create and manage QR codes, business cards, and leads, and scan cards with AI on the go. Your plan's regular limits (like AI scan allowances) apply the same on mobile and web.

Question 41

How do scan credit addons work?

Accepted Answer

Scan credit addons are one-time purchases that give you additional AI scans beyond your plan's monthly limit. When you exceed your monthly allocation, addon credits are automatically consumed. Credits never expire, are shared across your entire organization, and are used in FIFO order (oldest purchases first). Your organization's admins and owners can purchase them anytime from the Usage page. Available packs range from 10 scans (€1.49) to 500 scans (€39.99), with bulk packs offering the best per-scan value.

Feature	Free€0	Starter€6/mo	Best Value Business€10/mo	Popular Pro€5/user/mo	EnterpriseCustom
QR Codes & Business Cards
QR Codes	5	40	Unlimited	Unlimited	Unlimited
QR Code Logo Branding		1 QR
Business Cards	1	20	Unlimited	Unlimited	Unlimited
Design Templates	Standard	Core set	Unlimited	Unlimited	Unlimited
Card Fields	Essentials	Extended	Unlimited	Unlimited	Unlimited
Card Customization		Full	Full	Full	Full
Custom Card Links
Google Analytics Tags
Search Engine Indexing
Remove namponi Branding
Offline vCard QR Codes
Apple & Google Wallet
AI Features
AI Business Card Scans	3 total	10/mo	25/mo	500/mo	Unlimited
QR Code Scanning
Logo Detection & Extraction
Scan History & Re-scan
AI Headline Generator
AI Company Intelligence
Lead Management & Companies
Lead Capture	Unlimited	Unlimited	Unlimited	Unlimited	Unlimited
Lead Tags			Unlimited	Unlimited	Unlimited
Lead Form Customization
Status Pipeline Tracking
Company Dashboard
Company Profiles
Lead-Company Linking
Company Analytics
Analytics
Analytics Dashboard	Basic	Advanced	Advanced	Advanced	Advanced
Geolocation Insights
Device & Browser Analytics
Time Series Analysis
Analytics Export (CSV)
PDF Reports
Team & Organization
Team Members	1	1	1	5-100	Unlimited
Admin Roles				Up to 3	Unlimited
Role-Based Access Control
Organization Settings
Integrations & Automation
Integrations			2	10	Unlimited
Workflows			3	15	Unlimited
Workflow Runs/month			10	Unlimited	Unlimited
Add Tag Action
Map Fields Action
Condition Logic
Merge Branches
Workflow Triggers
Entra ID Group Sync
Enterprise Features
SLA Guarantee (99.9%)
Support
Support	Community	Email (48hr)	Priority (24-48hr)	Priority (24hr)	Dedicated AM
Custom Onboarding
Training Sessions
Mobile App
Mobile App (iOS & Android)
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